GDPR Compliance

Last updated: September 2024

Overview

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy. Although Calm-cedar operates from Australia, we are committed to complying with GDPR requirements for any visitors or clients from the European Economic Area (EEA).

Data Controller

For the purposes of the GDPR, Calm-cedar acts as the data controller for personal information collected through this website. Our contact details are:

Calm-cedar
42 Richmond Street
Fortitude Valley, QLD 4006
Australia

Email: [email protected]

Lawful Basis for Processing

We process personal data based on the following lawful bases under GDPR:

• Consent: When you submit a contact form or subscribe to communications, you provide consent for us to process your data for the stated purpose.
• Legitimate Interests: We may process data where it is necessary for our legitimate business interests, such as website analytics, provided these interests do not override your fundamental rights.
• Contractual Necessity: When you engage our services, we process data necessary to fulfil our contractual obligations.

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by two further months, in which case we will inform you of the extension and the reasons for it.

We may request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

International Data Transfers

As we operate from Australia, personal data submitted through our website may be transferred to and processed in Australia. Australia is not considered to have an adequacy decision from the European Commission. However, we implement appropriate safeguards to ensure that any such transfers comply with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 24 months unless you request earlier deletion or we need to retain it for legal purposes.

Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.

Changes to This Policy

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated revision date.